Frequently Asked Questions
General & MoverzFax Reports
What is a MoverzFax Reputation Report?
A MoverzFax Reputation Report is a comprehensive background check on a moving company. It aggregates official USDOT licensing records, FMCSA safety scores, federal complaint data, active insurance verification, and historical industry reputation to help consumers avoid rogue movers.
How does MoverzFax calculate a mover's Safety Score?
The MoverzFax Safety Score is computed using a multi-factor grading algorithm. We analyze active USDOT/MC registration status, FMCSA vehicle out-of-service rates, federal complaint volume, active BIPD and cargo insurance on file, and operating longevity. Scores classify movers as Certified (90-100%), Caution (70-89%), or High Risk (<70%).
How much does a MoverzFax report cost?
MoverzFax offers transparent package pricing without recurring subscriptions: Buy One Get One Free ($10 for 2 reports), Triple Mover Pass ($12 for 3 reports), and Moverz Pro Pack ($18 for 5 reports).
USDOT & FMCSA Verification
Why is USDOT and MC number verification important?
Federal law requires interstate moving companies to hold active USDOT and MC numbers registered with the Federal Motor Carrier Safety Administration (FMCSA). Verifying these numbers ensures the mover is legally authorized to transport household goods across state lines and maintains required insurance coverage.
What is the difference between an interstate carrier and a moving broker?
An interstate carrier physically transports your household goods using their own trucks and crew under their USDOT authority. A moving broker is a sales entity that books your move and assigns the job to a third-party motor carrier. Brokers are legally required to disclose their broker status and FMCSA registration.
How do I check if a mover has active insurance on file?
Every MoverzFax report checks the FMCSA Licensing and Insurance (L&I) database to confirm whether the carrier maintains active Public Liability & Property Damage (BIPD) and Cargo Insurance on file before you pay a deposit.
Ordering, Pricing & Packages
How do I receive my MoverzFax reports after purchasing?
Instantly! Upon completing checkout, your official PDF MoverzFax reports are generated automatically and made available for download in your User Dashboard under "My Orders". A copy is also delivered to your recipient email address.
Are there any recurring monthly charges or auto-renewals?
No. MoverzFax operates strictly on a pay-per-package model. There are no monthly recurring subscriptions, auto-renewals, or hidden charges.
What payment methods are accepted?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) processed securely via Stripe payment gateway with SSL encryption.
Fraud Protection & Rogue Movers
What is a "Rogue Mover" or hostage freight scam?
A rogue mover is a fraudulent operator that provides an unrealistically low estimate to secure a deposit, loads your belongings onto their truck, and then holds your freight hostage—demanding thousands of extra dollars in cash before agreeing to unload.
What should I do if I encounter a moving scam?
If you encounter a rogue mover or fraudulent broker, report them immediately through our "Report a Scam" portal on MoverzFax and submit an official complaint to the USDOT National Consumer Complaint Database (NCCDB) at nccdb.fmcsa.dot.gov.
Moving Company Accounts & Claims
How can moving companies claim or update their profile on MoverzFax?
Licensed moving companies can sign up for a Mover Account to claim their business profile, verify credentials, upload logo branding, and maintain accurate contact details.
How frequently is MoverzFax data updated?
Our database synchronizes regularly with federal FMCSA data sources, state registration portals, and consumer feedback registries to maintain accurate, up-to-date information.